Clear terms.
Confident shopping.

Acceptance of These Terms

These Terms & Conditions apply to website visitors, account holders, customers and anyone who interacts with the online store.

Additional policies, notices or terms shown during checkout or on a product page may also apply. Where mandatory consumer rights apply, these Terms do not remove rights that cannot legally be excluded.

About Dear Varsity

Dear Varsity is an independent direct-to-customer online apparel brand offering varsity, letterman and related jackets through DearVarsity.com.

Customer support is available through sale@dearvarsity.com and the Contact Us page.

Eligibility & Customer Accounts

You must be legally able to enter into a purchase agreement in your location, or use the website with the involvement of a parent or legal guardian where required.

• Provide accurate, current and complete account and checkout information.
• Keep account credentials confidential and use a secure password.
• Promptly update details that affect billing, delivery or communication.
• Notify support if you suspect unauthorized account activity.

You are responsible for activity completed through your account unless applicable law provides otherwise.

Products, Images & Sizing

We aim to describe products, colors, materials, measurements, sizing and features accurately. Screen settings, lighting and manufacturing tolerances may cause minor differences in appearance or measurements.

• Availability can change without notice.
• Product-specific information shown on the product page forms part of the purchase information.
• Customers should review the product description and Size Guide before ordering.
• Minor measurement variation can occur between styles or production batches.

Pricing, Payment & Checkout

Prices are displayed on product and checkout pages. The final amount payable is the amount confirmed during checkout, subject to correction of an obvious pricing or technical error.

• Available payment methods are those shown at checkout.
• Payment authorization may be completed by a third-party payment provider.
• An order may be delayed or declined if payment cannot be authorized.
• Discounts, promotional codes and offers may have separate eligibility rules.

You confirm that you are authorized to use the selected payment method and that the billing information supplied is accurate.

Orders, Confirmation & Acceptance

Submitting checkout information is an offer to purchase. An automated order confirmation acknowledges receipt of the request but does not prevent us from reviewing availability, payment, delivery details, pricing accuracy or suspected fraud.

We may contact you for additional information or decline, limit or cancel an order where reasonably necessary, including when:

• A product is unavailable or incorrectly listed.
• Payment is declined, reversed or cannot be verified.
• Delivery information is incomplete or appears invalid.
• An obvious pricing, stock or technical error occurred.
• The order appears fraudulent, abusive or intended for unauthorized resale.

Where a cancelled order has already been charged, an appropriate refund will be issued to the original payment method.

Shipping, Tracking & Delivery

Dear Varsity ships to destinations shown as available during checkout. Orders generally dispatch within the timeframe stated on the website or product page, and tracking is provided when available.

Delivery estimates are not guaranteed dates. Carrier operations, customs clearance, weather, destination conditions, incorrect addresses and other circumstances outside reasonable control may cause delays.

• Customers must provide a complete and deliverable address.
• Tracking should be monitored after dispatch.
• Delivery issues should be reported promptly with the order number.
• Additional information may be required to investigate a missing or damaged parcel.

Returns, Refunds & Exchanges

Eligible return or exchange requests should be submitted within 14 days of receiving the order. Items should be unused, unworn and in their original condition, with tags and packaging where applicable.

Return approval, return shipping responsibility, inspection, exchanges and refund timing are governed by the current Returns & Exchanges Policy.

Order Cancellations

Cancellation requests should be submitted within 24 hours of purchase. A cancellation cannot be guaranteed after order processing, preparation or dispatch has begun.

Any applicable refund or deduction will be communicated before the request is completed, subject to the current Returns & Exchanges Policy and mandatory consumer rights.

Reviews, Messages & Customer Submissions

When you submit a review, image, message or other content, you confirm that it reflects a genuine experience, is lawful and does not violate another person’s rights.

• Do not submit false, misleading, abusive, discriminatory or unlawful content.
• Do not publish passwords, full payment details or private addresses.
• Reviews may be moderated for relevance, authenticity, privacy and compliance.
• Submitting content allows us to display and format it for store and support purposes.

We may remove content that violates these Terms, but we are not required to publish every submission.

Intellectual Property

Website text, graphics, branding, page design, product photography, logos, original artwork and other site content are owned by or licensed to Dear Varsity and are protected by applicable intellectual property laws.

You may use the website for personal shopping and informational purposes. You may not copy, reproduce, distribute, republish, scrape, sell or commercially exploit website content without permission, except where applicable law expressly allows it.

Prohibited Use

You may not use the website to:

• Commit fraud, submit false payment information or impersonate another person.
• Interfere with security, website operation, checkout or other users.
• Upload malicious code, automate abusive requests or attempt unauthorized access.
• Collect information from the website through unlawful or harmful means.
• Use site content, branding or products in a way that infringes rights or misleads customers.
• Resell or misuse services in violation of applicable law or these Terms.

Access may be restricted or terminated where these rules are violated.

Third-Party Services & Links

The store may use or link to third-party services, including payment, delivery, analytics, communication and social platforms. Those services may have their own terms and privacy practices.

Dear Varsity is not responsible for the independent content or operation of a third-party website. Review the relevant provider’s terms before using its service.

Website Availability & Disclaimers

We aim to keep the website accurate, secure and available, but do not guarantee uninterrupted or error-free operation. Maintenance, technical failures, external services or circumstances beyond reasonable control may temporarily affect access or functionality.

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis. Nothing in these Terms excludes product guarantees or customer protections that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Dear Varsity will not be responsible for indirect, incidental, special or consequential losses arising solely from website use, delay or interruption.

Where liability cannot be excluded, it will be limited only to the extent permitted by law. These Terms do not exclude liability for fraud, willful misconduct, personal injury caused by negligence or another liability that cannot lawfully be excluded.

Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses or costs arising from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.

Applicable Law & Consumer Rights

These Terms are interpreted under the laws that lawfully apply to the website operator and the transaction, together with any mandatory consumer-protection rules that apply in the customer’s location.

Before starting a formal dispute, customers should contact support so the issue can be reviewed and a practical resolution attempted.

Changes, Waiver & Severability

These Terms may be updated when store practices, services or legal requirements change. The updated version will be posted on this page with a revised date.

If one provision is found invalid or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a provision does not automatically waive the right to enforce it later.

Contact Information

• Brand: Dear Varsity
• Website: DearVarsity.com
• Email: sale@dearvarsity.com
• Support target: Within one business day during normal support hours