Frequently Asked Questions
Ordering
How do I place an order?
Browse the DearVarsity collection, select your jacket, choose your size, and place your order directly. Every jacket in our collection is a finished original design — no customization required, no mockup approval needed. What you see is exactly what you get.
Do you offer custom or made-to-order jackets?
No. Every jacket at DearVarsity is an original in-house design. We do not offer custom builds, color changes, or personalization. Our collection is curated and complete — each design developed, tested, and finished before it reaches you.
Can I order in bulk?
For bulk or team orders, reach out to us at support@dearvarsity.com and we will work with you directly.
Production and Sizing
How long does it take to receive my order?
All DearVarsity jackets ship within 5 to 8 business days to addresses across the USA and worldwide. You will receive full tracking information the moment your order dispatches.
How do I find the right size?
Review our size guide on the product page and compare the measurements against a jacket you already own and wear comfortably. If you are between sizes, size up — our jackets are built with a structured fit that does not stretch out over time.
Do you offer extended sizing?
Yes. DearVarsity jackets are available from XS to 5XL across the collection.
Production & Sizing
How long does it take to receive my order?
All DearVarsity jackets ship within 5 to 8 business days to addresses across the USA and worldwide. You will receive full tracking information the moment your order dispatches.
How do I find the right size?
Review our size guide on the product page and compare the measurements against a jacket you already own and wear comfortably. If you are between sizes, size up — our jackets are built with a structured fit that does not stretch out over time.
Do you offer extended sizing?
Yes. DearVarsity jackets are available from XS to 5XL across the collection.
Returns and Exchanges
What is your return policy?
We offer 14-day easy returns on all orders. If your jacket arrives and the fit is not right, contact us within 14 days of delivery and we will sort it out.
What if my jacket arrives with a manufacturing defect?
Any jacket that arrives with a manufacturing defect or quality issue that does not meet the DearVarsity standard is covered. Contact our support team at support@dearvarsity.com with your order details and photos and we will make it right.
Can I exchange for a different size?
Yes. Size exchanges are accepted within 14 days of delivery provided the jacket is unworn and in its original condition.
Care and Maintenance
How should I clean my wool varsity jacket?
Spot clean the wool body with a damp cloth and mild detergent for small marks. For a full clean, dry cleaning is recommended to preserve the wool weight, structure, and color depth. Do not machine wash.
How do I care for the leather sleeves?
Wipe leather sleeves with a clean damp cloth to remove surface dirt. Apply a quality leather conditioner every few months to keep the leather supple and prevent drying. Store on a wide shoulder hanger — never folded. Keep away from direct heat and prolonged sunlight.
How do I store my jacket properly?
Hang your jacket on a wide shoulder hanger to maintain the shoulder structure. Avoid storing compressed in a bag or drawer. Keep in a cool, dry space away from direct sunlight to preserve the wool color and leather condition.
Delivery
Do you offer free delivery?
Yes. DearVarsity offers free delivery across the USA and worldwide on every order.
Do you ship internationally?
Yes. We ship worldwide. Delivery times may vary by destination but all orders include full tracking from dispatch.
How do I track my order?
You will receive tracking information via email as soon as your order ships. Use the tracking link to follow your jacket from dispatch to delivery.
Still have a question?
Reach us at support@dearvarsity.com and our team will get back to you directly.