Your privacy.
Clearly explained.
This Privacy Policy explains how Dear Varsity collects, uses, stores and shares information when you visit our website, create an account, place an order, contact support or otherwise interact with our online store.
What this policy covers.
We use information to operate the store, process orders, provide customer support, improve the website, prevent fraud and comply with applicable obligations.
Order Information
Details needed to process payment, fulfil orders, deliver products and provide order support.
Website Activity
Technical and usage information that helps the store function, remain secure and improve performance.
Service Providers
Information may be shared with trusted providers supporting payments, hosting, delivery, analytics and customer service.
Your Choices
Depending on your location, you may have rights to access, correct, delete or restrict certain uses of personal information.
Information, choices and responsibilities.
By using DearVarsity.com, you acknowledge that information may be handled as described below. The exact information processed can vary according to the features you use, the payment or delivery method selected and the services enabled on the website.
Who We Are
Dear Varsity is an independent online apparel brand offering varsity, letterman and related jackets through DearVarsity.com.
For questions about this Privacy Policy or a privacy-related request, contact us at sale@dearvarsity.com.
Information We Collect
Information you provide
We may collect information you provide when placing an order, creating an account, contacting customer support, submitting a form, requesting a return or exchange, or leaving a review.
- Name, billing address and delivery address
- Email address and telephone number
- Account login and profile information, when an account is created
- Order details, selected products, sizes and transaction history
- Messages, support requests, return information and submitted photos
- Review content and other information you choose to submit
Information collected automatically
When you use the website, certain technical information may be collected automatically through server logs, cookies and similar technologies.
- IP address, browser type, device type and operating system
- Pages visited, referring pages, timestamps and website interactions
- Cart, checkout, login and session information
- Approximate location derived from technical information
- Security, fraud-prevention and diagnostic information
How We Use Information
Information may be used to:
- Process transactions and fulfil, ship and track orders
- Create and manage customer accounts
- Respond to questions, support requests, returns and exchanges
- Send transactional messages such as order and delivery updates
- Maintain website functionality, performance and security
- Detect, investigate and prevent fraud, abuse or unauthorized activity
- Understand store usage and improve products and customer experience
- Comply with tax, accounting, legal and regulatory requirements
- Send marketing communications where permitted and according to your choices
Cookies & Similar Technologies
Cookies are small files stored on your device. Dear Varsity and service providers may use cookies or similar technologies to keep the website working, remember preferences, maintain shopping-cart and checkout sessions, measure performance, improve security and, where enabled, support analytics or advertising.
Common cookie categories
- Essential: required for core store, cart, checkout, login and security functions
- Preference: remember selected settings or choices
- Analytics: help understand website visits and performance
- Marketing: may measure campaigns or show relevant advertising where enabled
Browser settings may allow you to block or remove cookies. Disabling essential cookies may cause cart, account or checkout features to stop working correctly.
Payments
Payments are processed through the payment method available during checkout. Payment providers may receive information needed to authorize, process, prevent fraud and complete the transaction, such as your name, contact details, billing address, transaction amount and payment identifiers.
Full payment-card details are generally handled by the selected payment provider rather than being stored directly in the ordinary Dear Varsity website order record.
How Information Is Shared
Personal information may be shared only as reasonably needed to operate the store and provide services, including with:
- Website hosting, technical support and security providers
- Payment processors and fraud-prevention services
- Shipping carriers, fulfilment partners and delivery providers
- Email, customer-support and communication providers
- Analytics or advertising providers where those services are enabled
- Professional advisers, auditors, insurers or authorities where required
- A successor or involved party in a business reorganization, sale or transfer
Service providers may process information under their own terms and privacy policies. Their access should be limited to what is reasonably necessary for the relevant service.
Data Retention
Information is retained for as long as reasonably necessary to provide services, maintain records, fulfil orders, resolve disputes, prevent fraud and meet tax, accounting, contractual or legal obligations.
Retention periods may differ according to the type of information, account status, order history, legal requirements and the settings configured within the store and its service providers.
Security
We use reasonable administrative, technical and organizational safeguards intended to protect information against unauthorized access, alteration, disclosure or loss.
No online system or method of transmission is completely secure. Customers should protect account credentials, use a unique password and contact us if they suspect unauthorized account activity.
International Data Transfers
Dear Varsity serves customers internationally. Information may therefore be processed or stored in countries other than the country where you live, including where hosting, payment, analytics, support or delivery providers operate.
Privacy and data-protection laws may differ between countries. Appropriate measures may be used where required for international processing or transfers.
Your Privacy Rights
Depending on your location and applicable law, you may be able to request access to personal information, correction, deletion, restriction, portability, objection to certain processing or withdrawal of consent.
You may also unsubscribe from marketing emails using the unsubscribe option in the message or by contacting us. Transactional messages connected to an order or account may still be sent when necessary.
Email sale@dearvarsity.com with the subject “Privacy Request.” We may need to verify your identity before completing a request. Certain information may need to be retained where legally permitted or required.
Children’s Privacy
The website is intended for general shopping audiences and is not directed to children who are unable to consent to the processing of personal information under applicable law.
If you believe a child has submitted personal information without appropriate authorization, contact us so the matter can be reviewed.
Changes to This Policy
This Privacy Policy may be updated to reflect changes to store practices, technology, service providers or legal requirements. The revised version will be posted on this page with an updated date.
We encourage customers to review this page periodically.
Contact Us
For privacy questions, requests or concerns, contact:
- Brand: Dear Varsity
- Website: DearVarsity.com
- Email: sale@dearvarsity.com
- Response target: Within one business day during normal support hours
Requests you may submit.
Access
Ask what personal information is held about you, where applicable.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion where permitted, subject to necessary legal records.
Marketing Choice
Unsubscribe from promotional emails or change relevant communication choices.
Restriction or Objection
Request limits on certain processing where applicable law provides this right.
Portability
Request a portable copy of eligible information where legally available.
Questions about your information?
Send a clear description of your request and the email address connected with your account or order. Do not email passwords or full payment-card details.
Subject: Privacy Request
Response target: Within one business day
Email Privacy Support