Returns & Exchanges

Our Return Policy

At Dear Varsity, we want you to shop with confidence. If your order arrives damaged, incorrect, or does not meet your expectations, you may request a return or exchange by contacting our customer support team within 14 days of receiving your order.

Returned items must be:

  • Unused and unworn
  • Free from stains, damage, or alterations
  • Returned with original tags and packaging whenever possible
Eligible Returns

Returns and exchanges may be accepted for:

  • Incorrect item received
  • Damaged or defective product
  • Incorrect size received
  • Product significantly different from the description

To request a return or exchange, please email sale@dearvarsity.com and include:

  • Order Number
  • Full Name
  • Reason for Return
  • Clear photos of the item (if applicable)

Our support team will review your request and provide return instructions.

Customers are responsible for return shipping costs unless the return is due to:

  • Our shipping error
  • A damaged or defective item
  • An incorrect product received

We recommend using a trackable shipping service when returning any item.

If the size is not right, we will exchange it. Size exchanges are straightforward — initiate your return within 14 days of delivery, ship the jacket back in its original condition, and once we receive and inspect it we will dispatch the correct size to you promptly.

If the size you need is out of stock at the time of your exchange, we will issue a full refund to your original payment method instead.

Once your returned item is received and inspected, we’ll notify you of the approval status.

If approved:

  • Inspection normally takes 2–4 business days.
  • Refunds are issued to the original payment method.
  • Depending on your payment provider, refunds typically appear within 5–10 business days.

No restocking fees are charged for approved returns.

If you believe you received the wrong size or need assistance with sizing, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • Photos of the jacket
  • A brief explanation of the sizing issue

Our team will review your request and help determine the best solution.

Orders may be cancelled within 24 hours of purchase for a full refund.

If production or order processing has already begun, cancellation requests may not be eligible for a full refund. Any applicable deductions will be communicated before processing the cancellation.

If your package arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

Include:

  • Order Number
  • Photos of the product
  • Photos of the packaging (if applicable)

We’ll investigate the issue and work to resolve it as quickly as possible.

While we work hard to deliver every order on time, shipping delays can occasionally occur due to courier services, customs clearance, weather conditions, or other circumstances beyond our control.

If you have concerns about your shipment, please contact our support team and we’ll be happy to assist you with tracking and delivery updates.

Need Assistance?

If you have any questions about returns or exchanges, please contact us:

Email: sale@dearvarsity.com

Response Time: Within 24 Hours

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

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