Simple returns.
Clear next steps.
We want every Dear Varsity order to feel straightforward. Review the return, exchange, refund and cancellation information below before contacting our support team.
Check the eligibility requirements first.
Return requests should be submitted within 14 days of receiving the order. Items should be unused, unworn and returned in their original condition with packaging and product tags where applicable.
Return Window
Contact support within 14 days of delivery to begin a return or size exchange request.
Original Condition
The item should be unworn, unused and free from marks, odors, damage or alterations.
Packaging & Tags
Keep the original packaging, product tags and included accessories together wherever applicable.
Proof of Purchase
Include your order number, full name and billing email when contacting support.
Four clear steps from request to resolution.
Send Your Request
Email our support team with your order number, full name, billing email, the item you wish to return and the reason for the request.
Wait for Return Instructions
Do not send the parcel before receiving return instructions and the correct return details from our support team.
Pack and Return the Item
Package the item securely and use a trackable shipping service. Keep the tracking receipt until the return is completed.
Inspection, Refund or Exchange
After the returned item is received and inspected, our team will confirm the approved refund or exchange resolution.
Shipping, refunds and exchanges.
Review these details before sending your parcel so the request can be handled without unnecessary delays.
Return Shipping
Return shipping costs are generally the customer’s responsibility unless the item arrived damaged, defective or incorrect.
Tracking & Responsibility
Use a trackable return service. Dear Varsity cannot confirm receipt until the parcel reaches the provided return location.
Refund Processing
Approved refunds are issued after inspection. The time for funds to appear can vary depending on the original payment provider or bank.
Size Exchanges
Size exchanges can be requested within the return window, subject to product availability and the item meeting the return conditions.
Cancellation, damage and delivery issues.
Order Cancellation
Contact support within 24 hours of placing the order. Cancellation cannot be guaranteed after processing or dispatch has started.
Damaged or Incorrect Order
Contact support promptly and include clear photos of the product, packaging and shipping label so the issue can be reviewed.
Delivery Delays
International delivery can be affected by customs, local carriers, weather or destination-specific delays. Use the available tracking details and contact support if assistance is needed.
Help us review your request faster.
- 01Order Number
- 02Full Name
- 03Billing Email
- 04Reason for Request
- 05Photos, if applicable
- 06Preferred Resolution
Contact our customer support team.
Include your order number and a clear description of the request. We aim to respond within one business day during normal support hours.